You need to use the username and password that you also use when logging on to the network with your workstation. The username usually uses the format: firstname.lastname@example.org
Yes, you can. After the password reset, you can logon with your new password immediately and continue working.
Yes, before you can use the Forgot My Password functionality of the software, you need to enroll. Only after enrolling you use it to reset your password.
No, the software only stores the questions and answers.
Yes, it is possible to reset a password that is expired using the software.
Check the information you entered. You probably made a mistake entering your username and/or password. Please enter those again.
Yes, but only during enrollment and the answer will be stored using encryption. Therefore it is not possible to retrieve your original answers.
No, not by default. Optionally the software supports encrypting the answers using reversible encryption. Using this option and the related software can assist the helpdesk to identify a user during a helpdesk call.